IT Support Engineer – German Market (EMEA)

Location: Barcelona

Hybrid (3 days in the Office)

Salary: 30.000-34.000

About the role

We are looking for an
IT Support Engineer
to join our EMEA IT Support team, based in Barcelona, with a strong focus on supporting the
German market
.

In this role, you will provide high-quality remote IT support to end users across EMEA, acting as a key contact for incidents, requests, and workplace IT needs. You will also be involved in hardware lifecycle management, onboarding of new employees, and collaboration with integral IT teams to ensure stable and secure IT services.

This is a hands-on role with visibility, responsibility, and real impact on the daily work of our employees.

Key responsibilities
- Provide
remote IT support
from Barcelona to internal colleagues across EMEA, with primary focus on German-speaking users
- Handle incidents and service requests related to
hardware, software, and internal IT infrastructure
, ensuring timely resolution
- Install, configure, and maintain
laptops, desktops, mobile devices, and peripherals




according to global IT standards
- Support
user onboarding and offboarding
, including equipment preparation and basic IT guidance
- Work closely with
Global IT teams
and local stakeholders to resolve issues efficiently
- Coordinate with
external vendors and service providers
when required
- Monitor and support
IT security measures
, including software and antivirus updates
- Maintain accurate
IT documentation
, procedures, and knowledge base articles
- Support
asset management
, inventory tracking, and hardware lifecycle planning
- Act as a reliable IT contact for local management and contribute to reporting activities

Skills & experience
- Proven experience in an
IT Support / IT Service Desk
role within a corporate environment
- Strong knowledge of
Windows OS, Microsoft 365, Active Directory
, and standard workplace IT tools
- Experience with
ITSM / ticketing tools
(ServiceNow is a strong plus)
-

📌 IT Support Engineer – German Market (Barcelona)
🏢 It
📍 Barcelona