We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
What You Will Experience In This Position
- Understand the challenges faced by prospects, customers, and the industry in relation to electrical CAD driven software applications
- Address customer issues over the phone, email, chat, and in person
- Supervise progress on customer cases raised to vendors and 3rd party providers
- Build and deliver software solution training and professional services (online and inperson) for customer implementations
- Author blogs, videos, podcasts, and webinars to educate users and provide self-help
- Suggest improvements to customer design and manufacturing processes in the electrical control systems market
- Build new solution definitions to meet customer challenges using electrical design and manufacturing applications
- Drive customer success with excellent customer interactions and experience
You Have
- Academic background in Bachelor’s degree in electrical engineering, computer science, mechanical engineering
- Previous experience in or with 5+ years of related experience required; working with Electrical design tools in the Enclosure and automation design space is preferred
- Experience with post-sales implementation and support, and applications engineering
- Experience delivering technical support, training, field support, or applications engineering support for software applications. Implementation experience is highly preferred
- Proven experience in programming (.net platform/ VBScript / Python) or project management preferred
- Ability to travel 25% of the time on average with up to 50%
- Experience documenting requirements and proposing solutions with a preference in the electrical or automation space, with any Electrical CAD software. Examples include AutoCAD, AutoCAD Electrical, Zuken
📌 Applications Support Engineer (Madrid)
🏢 Nvent
📍 Madrid