The Renewal Representative, Regional Accounts is responsible for managing and executing subscription renewals across a portfolio of regional customers in the Nordics. Operating with a high degree of independence, this role focuses on protecting and expanding recurring revenue by delivering accurate, timely renewal execution and proactively addressing customer needs.
Responsibilities
End-to-End Renewal Ownership Independently own and execute full renewal workflows across assigned regional customer accounts
Drive timely, accurate renewal completion with minimal guidance, ensuring contract and commercial accuracy
Customer Retention & Expansion
Defend the existing customer base by proactively identifying churn risk, renewal blockers, and customer concerns
Identify and close seat‐based expansion opportunities at renewal, using standard playbooks and creative commercial approaches
Customer & Procurement Engagement
Work directly with customer procurement and commercial teams to manage renewal execution and resolve issues
Apply clear,



persuasive communication to influence renewal outcomes and maintain strong customer relationships
Forecasting, Data & Workflow Discipline
Maintain accurate renewal pipeline management, forecasting, and reporting within CRM systems
Monitor auto‐renewal status and intervene when auto‐renewals are disabled to prevent churn
Use data, insights, and workflow automation to improve renewal efficiency and predictability
Account Team Unit (ATU) Collaboration
Engage Account Executives on larger cross‐sell or expansion opportunities identified during renewal cycles
Partner with Customer Success Managers to align on adoption, retention, and renewal strategy
Provide light‐touch support to partners on partner‐owned or assisted renewal accounts
Share insights on churn risk, renewal blockers, and missed upsell signals across teams
Mentorship & Continuous Improvement
Provide guidance and informal mentorship to less experienced renewal or sales colleagues
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📌 Renewals Representative, Account-Based, Nordic Speaker (Barcelona)
🏢 Autodesk
📍 Barcelona