The Hospitality & Client Experience Assistant is an essential ambassador of the Boutique, responsible for delivering a refined, warm and personalised hospitality experience to every client.
Key Responsibilities
Client Hospitality & Experience
- Offer and serve beverages—including coffee, tea, water, soft drinks and champagne—according to Boutique hospitality standards.
- Anticipate and respond proactively to clients’ needs throughout their Boutique journey.
- Deliver attentive, discreet and personalised service.
- Maintain a polished, calm and welcoming atmosphere in all client-facing areas.
Hospitality Area Management
- Ensure hospitality areas, pantry, storage spaces and service equipment are maintained to the highest standards of cleanliness, organisation and presentation.
- Prepare, replenish and monitor beverages, food items, tableware, consumables and hospitality supplies.
- Conduct regular stock checks, monitor expiry dates and communicate replenishment needs in a timely manner.
- Ensure proper storage, handling and presentation of all food and beverage products.
- Strictly follow hygiene, health and safety, food-handling and Boutique operational procedures.
- Identify and report any maintenance, equipment or supply issues promptly.
Boutique & Team Support
- Partner closely with Fashion Advisors, the Welcoming team and Boutique Management to ensure a seamless client experience.
- Support client flow and waiting times when required, ensuring clients feel acknowledged and cared for at all times.
- Assist with the preparation of client areas before and after appointments, events and VIP visits.
- Support Boutique teams with ad hoc operational tasks when needed, while maintaining hospitality as the primary focus.
- Share relevant observations and client feedback with the Boutique team to support continuous improvement.
- Contribute to a positive, collaborative and respectful team environment.
Profile & Experience
- Previous experience in luxury hospitality,
📌 Hospitality Assistant (Barcelona)
🏢 CC
📍 Barcelona