Job Title
Team Leader (Danish and Chinese - speaking) - On site
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Experience the power of a game-changing career
Are you looking for what’s next? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Team Leader (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.




What You Will Do In This Role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
- Lead, coach, and develop a team of customer support representatives
- Conduct regular performance reviews and develop improvement plans
- Ensure high standards of customer service and support
- Cooperate with PM to fulfill Client’s business account plan
- Monitor team performance against key performance indicators (KPIs)
- Deliver the performance review to team members
- Identify training needs and opportunities for team growth and organize training sessions
- Prepare reports on team performance, mission-critical incidents, and customer feedback

Your Qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will

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