Are you ready to deliver best-in-class customer experience in a general organisation?
JBT Marel is looking for a proactive and customer-focused Customer Support Coordinator to join our team in Barcelona, Spain .
In this role, you will act as the primary point of contact for customers, managing enquiries and requests from initial contact through to successful delivery. You will play a key role in ensuring a seamless customer journey while identifying opportunities to promote service solutions, spare parts, and upgrades.
This is an exciting opportunity for someone who thrives in a dynamic, customer-facing environment and enjoys combining coordination, communication, and commercial awareness.
What you’ll be doing
- Act as the main point of contact for customer enquiries, managing requests from initiation through to completion.
- Receive and process service and spare parts requests, ensuring timely and accurate handling.
- Prepare, communicate, and follow up on quotations for service solutions and spare parts.
- Collaborate with internal teams (Service, Spare Parts, Planning,



and Technical Support) to ensure smooth execution of service events.
- Coordinate service activities, ensuring resources, spare parts, and timelines are aligned with customer expectations.
- Proactively communicate with customers regarding status updates, changes, and progress throughout the service journey.
- Identify and promote opportunities for service solutions, upgrades, and spare parts to support customer needs.

About You
You are a customer-oriented and communicative professional who enjoys building relationships and delivering excellent service. You are proactive, organised, and able to manage multiple priorities while maintaining a strong focus on customer satisfaction.
You thrive in a collaborative environment and are motivated to improve processes and drive commercial opportunities.
You’ll bring
- Excellent communication and interpersonal skills, with the ability to build strong customer

📌 Customer Support Coordinator (Barcelona)
🏢 JBT Marel
📍 Barcelona