Job Description At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). We are seeking a Sales Engineer (SE) to join our presales organization. You will work alongside Account Executives to understand mid-market customer requirements, configure compelling software demonstrations, and explain the power of Zendesk’s core platform and AI solutions. You will focus on building deep product expertise and delivering flawless execution of standard sales cycles.
Deliver Tailored Demonstrations: Configure and deliver engaging, value-mapped product presentations showcasing Zendesk’s core capabilities, including automated AI agents and messaging workflows.
Build Standard POCs: Build out standard sandbox environments and proof-of-concept setups that accurately validate Zendesk’s ability to solve the customer’s immediate requirements.
Adopt internal framework templates, scripts, and pre-built API recipes to ensure high-quality and consistent technical deliverables.
Bachelor’s degree in a technical or business discipline,



or equivalent practical technology experience.
Experience: 2–4 years of experience in solution engineering, technical support, implementation consulting, or customer success within a B2B SaaS environment.
Technical Basics: Comfortable working with APIs, JSON structures, webhooks, and modern web browser troubleshooting tools.
Baseline understanding of customer service metrics, CRM systems, or standard help desk workflows.
Basic knowledge of a scripting language like JavaScript or standard data structures.
A Builder First: You have a passion for code, deep system configurations, and getting your hands dirty building the future of software.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables u

📌 Sales Engineer (España)
🏢 joinimagine
📍 España