At GeneMind, we are advancing integral precision medicine and scientific discovery through innovative next-generation sequencing (NGS) technology, breaking barriers to deliver reliable, high-performance genomic solutions to laboratories, hospitals, and research institutions across the world. Our Field Service Engineers are the frontline technical ambassadorsof GeneMind, building trusted customer relationships, ensuring maximum instrument uptime, and turning technical expertise into tangible customer success.
Surrounded by cutting-edge technology, collaborative colleagues, and meaningful work, you will grow professionally, solve impactful challenges, and build a rewarding career in one of the most dynamic industries today.
Position SummaryField Service EngineerReporting to the Service Manager, the Field Service Engineer will own end-to-end on-site and remote service delivery for GeneMind's high-precision sequencing instruments. This is a customer-centric, hands-on technical role encompassing installation, commissioning, preventive maintenance, hardware troubleshooting, repair,



and technical training.
You will be responsible for sustaining optimal instrument performance, driving high customer satisfaction, and supporting the reliable operation of genomic testing and research workflows—this is not purely a desk-based role, but a dynamic position requiring field execution and technical problem-solving.
Key Measures Of SuccessOn-time instrument installation & commissioningwith zero critical post-installation defects High instrument uptime & fast resolutionof hardware-related technical faults Strong customer satisfaction scoresand long-term customer loyalty Effective knowledge transferto distributor service teams and end-user technicians Accurate & compliant service documentation , including maintenance records and repair reports Proactive preventive maintenanceexecution to minimize unplanned downtimePosition ResponsibilitiesPrepare comprehensive materials, documentation, a

📌 Field Training Engineer (Cequeliños)
🏢 GeneMind Biosciences
📍 Cequeliños