Fraud Activity Agent (Italian-speaking) - Hybrid BM01Experience the power of a game-changing career
Want to be part of an innovative and growing team? We're a integral technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Fraud Activity Agent in Barcelona (on-site) , you will be part of our team of game-changers who are powering the brands of the future in the Tech industry.
Career growth and personal development
This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role
- Fraud Investigation & Verification
- Initiate investigations on suspicious fraud cases using internal tools and defined macros.




- Collect and meticulously verify all necessary documentation from customers to confirm or infirm fraud.
- Manage cases within defined pending periods, ensuring timely follow-up and resolution.
- De-escalate tickets to Level 1 if client documentation is not received after 14 days, following established procedures.

Your qualifications
- Are proficient or bilingual in Italian and advanced in English
- Strong interpersonal skills including active listening, empathy, and adaptability
- Advanced customer service and conflict resolution abilities
- Skilled in troubleshooting and resolving complex, non-standard issues
- Provides clear root-cause analysis and insights
- Proficient with extended tools and operational systems (e.g., CRM, parcel tracking)
- Technically proficient in OS-level topics (iOS, Android, Windows)
- Proactively identifies and leads improvement initiatives
- Supports efficiency and optimization of service-level agreements (SLAs)
- Has access to and effectively

📌 Fraud Activity Agent (Barcelona)
🏢 CNX
📍 Barcelona