Job Description

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Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a versátil and committed approach to work.

Job Responsibilities

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- Face to Face IT support of users;
- Hardware installation, movement and de-installation;
- Diagnosing problems concerning personal hardware (PCs,



laptops, printers, scanners etc.);
- System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
- Small project management related with new hardware or software installation;
- Software, patches and updates installation using MS SCCM;

Job Requirements

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- 2-3 years of experience in a technical ICT environment, preferably in a Manufacturing based organization;
- General End User technology knowledge;
- End User Workspace platforms (discovery, asset management, client management);
- End User Microsoft platforms (Active Directory, Office, SCCM);
- ITSM Tool Set (Ticket Management Software) preferred;
- Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills;
- Excellent English Language, Written and Spoken.

The preceding job description had been designed t

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