We are looking for a General Tech Commercial & Marketing Services Ops Analyst to join the Global Commercial & Marketing Services (GCMS) team. The GCMS team supports business users across Marketing, Agencies, and Commercial functions globally, covering multiple geographies and brands.
What You’ll Do
- Provide first-line support to Content Hub users, handling operational requests, questions, and issues.
- Monitor, track, and resolve incidents, service requests, and operational issues.
- Support day-to-day content, product information, and publishing processes.
- Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls.
- Create and maintain procedures, operational documentation, and knowledge articles.
- Analyze operational data and prepare reports, dashboards, and KPI metrics.
- Conduct root cause analysis and identify opportunities for process improvement.
- Collaborate with business and technology stakeholders to ensure timely issue resolution.
- Support compliance with company policies, processes, and SLAs.




- Contribute to automation, efficiency, and continuous improvement initiatives.
- Support other technologies and services within the GCMS scope when required.

What We’re Looking For
- Bachelor’s degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or a related field.
- 2+ years of experience in operations support, marketing operations, customer service, business operations, or a related environment.
- Strong interest in digital content, marketing technology, digital commerce, or content operations.
- Strong analytical, organizational, and problem-solving skills.
- Fluent English is required. xghoner
- Experience with ticketing systems, workflow tools, CRM platforms, or service management solutions is a plus.

Key Skills
- Microsoft Excel & Office 365 Reporting and dashboard creation
- Ticketing & service management tools
- Content manageme

📌 Global Tech Commercial (Sevilla)
🏢 Global Commercial & Marketing Services
📍 Sevilla