We are looking for a Senior ServiceNow Architect to join projects focused on the development, evolution and transformation of solutions on the ServiceNow platform, with a particular focus on Sales and Order Management (SOM), Customer Service Management (CSM) and CPQ.

The selected candidate will play a key role in designing and developing CPQ and Quote-to-Order solutions, working with ServiceNow technologies and Artificial Intelligence capabilities such as Now Assist and AI Agent Studio.

We are looking for professionals with at least 5 years of experience working with ServiceNow, experience in CRM/Industry Workflows solutions, and hands‑on experience developing AI capabilities on the Now Platform. Knowledge of CPQ, Logik.ai and Quote-to-Cash processes will be highly valued.

Responsibilities
- Design, develop and configure solutions on ServiceNow, particularly across Sales and Order Management, CSM and CPQ.
- Develop and enhance functionality related to product catalogues, product configuration, pricing, discounts, quoting and order orchestration.
- Develop CPQ solutions,



including configuration rules, pricing logic and integration with the wider order lifecycle.
- Design and develop AI capabilities using Now Assist and AI Agent Studio, including agents, skills and prompts to support business and sales processes.
- Develop integrations between ServiceNow and external systems using REST APIs, IntegrationHub and custom spokes.
- Develop Scoped Applications, Business Rules, Script Includes, Flows and UI components.
- Translate business requirements related to products, pricing, discounts and approvals into scalable and maintainable technical solutions.
- Provide technical guidance and support to junior and mid-level developers.
- Contribute to the definition of best practices, standards and reusable components.
- Support the technical estimation and definition of projects and solutions.

Requirements

Must-have
- Minimum 5 years of experience working with ServiceNow.

📌 Senior ServiceNow Architect — CPQ (Madrid)
🏢 Tamarind Intelligence
📍 Madrid