Job Description

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships.

Main duties
- Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions.
- Share with the project team the client's vision, objectives, and expectations.
- Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
- Manage project progress to ensure deadlines, scope, and budget are met.
- Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
- Provide visibility of project progress to the client and Customer Success Manager (CSM).
- Lead follow-up meetings and steering committees.
- Alert operations management of potential deviations.
- Establish communication and risk mitigation plans.
- Monitor all incoming and outgoing project documentation.
- Ensure project deliverables adhere to quality standards.




- Lead project demos for the client.
- Lead the resolution of issues arising from project implementation.
- Lead the relationship and pursue customer satisfaction regarding the project.
- Ensure project objectives are met.
- Evaluate the project afterward and identify successful and unsuccessful project elements.
- Responsible for sending customer satisfaction surveys regarding the project.
- Identify potential Up & Cross-Selling opportunities for the account.
- Lead team retrospectives and identify potential internal improvements.
- Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.

Experience needed
- +5 years of experience in Project Management roles, successfully leading Salesforce projects.
- +3 years of experience participating in end-to-end CRM implementation processes.
- Solid hands-on experience working with Salesforce Service Cloud and M

📌 Salesforce Project Manager (Barcelona)
🏢 Merkle Italia
📍 Barcelona