We are an international technology services company founded in 1983 and currently have over 2,000 employees in 5 countries: France, Spain, Romania, Portugal, and Luxembourg.

What are we looking for?

Responsibilities:

Lead Run activities for ISF infrastructure, ensuring high availability and operational stability

Supervise incident resolution (L1, L2, L3) and ensure SLA/SLO compliance

Coordinate major incident management (MIM) and communication with stakeholders

Drive root cause analysis (RCA) and implementation of corrective actions

Lead technical evolution projects, including:

Integration with enterprise security systems

Infrastructure modernization and obsolescence management

Optimization of performance, resilience, and maintainability

Manage technical roadmap and prioritization of infrastructure initiatives

Security & Vulnerability Management

Coordinate remediation of security vulnerabilities (EVS / IVS) across platforms

Ensure compliance with security standards, audits, and internal policies

Drive coordination between security teams and technical teams to track and

Validate risk, impact, dependencies, and rollback strategies

Ensure compliance with IT governance frameworks and corporate procedures

Coordinate complex changes across multi-country environments

Coordinate infrastructure evolution of CI/CD toolchains and Dev Ops





Ensure alignment between infrastructure and deployment pipelines

Support automation and continuous delivery practices

Manage and track user stories and technical backlog in Agile environments

Use tools such as JIRA and/or Octane for backlog management and delivery tracking

Collaborate with Product Owners and squads to ensure alignment between business and technical priorities

Lead infrastructure-related initiatives following project lifecycle phases (initiation, planning, execution, monitoring, closure)

Ensure adherence to governance processes, reporting, and decision bodies (e.g., Steering Committees)

Provide structured reporting on risks, progress, and deliverables

Manage stakeholders across IT, business, and security domains

Stakeholder & Multi-country Coordination

Coordinate activities across multiple countries and teams

Act as a bridge between operations, engineering, security, and business stakeholders

Ensure strong communication and alignment at all levels

Requirements:

Security: mTLS, SAML, vulnerability remediation processes

Work Model:

Hibrid.

Versátil hours, Monday to Friday.

We offer:

Career plan tailored to employee preferences

Progression within the company

Flexible working hours

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📌 Run & Support Project Manager (Madrid)
🏢 HN Services España
📍 Madrid