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About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the Customer Support Services industry. We pride ourselves on delivering bespoke staffing solutions, ensuring that our candidates secure the most rewarding career opportunities across Europe.
Job Overview
We are currently searching for a talented individual to fill the Slovenian Speaking Solutions Consultant position in Bulgaria. This role is a unique opportunity to advance your career in the thriving Customer Support Services sector while enjoying a comprehensive support package designed for a seamless international transition.
Key Responsibilities
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- Act as the primary point of contact for Slovenian-speaking clients, providing high-quality support and resolution.
- Navigate complex customer inquiries, ensuring professional communication throughout the Customer Support Services lifecycle.
- Maintain detailed records of customer interactions to contribute to the continuous improvement of service standards.
- Collaborate with internal teams to troubleshoot technical issues and provide effective solutions to end-users.
- Meet and exceed daily key performance indicators (KPIs) set within the Customer Support Services framework.
- Represent the client brand with excellence, fostering long-term loyalty through empathetic and efficient service.
- Stay updated on product knowledge and internal processes to ensure accurate information delivery.
- Native or fluent Slovenian (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory).
- Strong communication skills and a customer-centric mindset tailored for the Customer Support Services industry
📌 Slovenian Speaking Solutions Consultant (España)
🏢 Mercier Consultancy Group
📍 España
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