Gelato has created the world's largest integral network for on-demand production of custom products, from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. At Gelato, we don't own production facilities, we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. With GelatoConnect, our SaaS platform, we're driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. As Senior Operations Manager, you will own the performance and development of Gelato's production partner network across Europe. This is a data-driven role for someone who likes to understand how complex systems work, identify where performance can improve, and build scalable solutions through data, automation, and technology. You will work across partner selection,



onboarding, performance, capacity, quality, speed, and selection, using GelatoConnect as the backbone for how the network operates and scales. You will work closely with Product, Engineering, Commercial, Procurement, and Supply Chain teams to turn operational insight into better systems, tools, and decisions. Use production, quality, availability, and delivery data to identify performance gaps, patterns, root causes, and opportunities across the network Build dashboards, workflows, frameworks, and operating mechanisms that make network performance visible, actionable, and scalable Identify manual or repetitive processes and improve, automate, or eliminate them using modern automation and AI tools Use data to determine where Gelato needs additional capacity, capabilities, speed, or product selection, and help identify the right production partners Own ongoing partner performance across availabili

📌 Senior Operations Manager, Partner Network (Madrid)
🏢 Gelato
📍 Madrid