Experience the power of a game-changing careerAre you looking for what's next? We're a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Team Leader, Operations in Malaga, you will be part of our team of game-changers driving performance, engagement, and customer experience.What you will do in this role- Supervise the day-to-day performance and attendance of a team of call center associates, ensuring alignment with company policies and legal requirements.- Provide regular coaching and feedback to team members to drive performance and consistently achieve KPIs.- Identify performance gaps, implement action plans and corrective measures, and support employee development.- Ensure the team delivers high-quality service that meets contractual KPIs and financial expectations.- Handle escalated customer cases and act as a subject matter expert when needed.- Lead team meetings,



communicate updates clearly, and foster a positive, engaged team environment aligned with company values.Your qualifications- Have a proficient or bilingual level of French and advanced English- 2–4 years of experience in customer service or call center environments, with leadership exposure preferred.- Strong coaching, mentoring, and team management skills with the ability to drive performance.- Excellent communication skills (written and verbal).- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.- Proactive, results-driven, and able to work under pressure with strong follow-through.- Flexible and adaptable, with the ability to lead teams effectively and support business needs.What's in it for you- In this role, we offer benefits that help you support your unique lifestyle:- Full-time 39 hours/week – permanent contract Monday to Friday from 9:00 to 18:00

📌 Team Leader (Almería)
🏢 Concentrix
📍 Almería