The Case Manager is a nurse-led professional who supports members with complex medical, psychosocial, or care-coordination needs. With the member at the centre of everything we do, the Case Manager helps individuals navigate their healthcare journey with confidence, ensuring they receive the right care, at the right time, and in the most appropriate setting.
Based in Europe, the Case Manager guides the member journey from assessment through follow-up, developing personalised care plans and coordinating providers and services. Through specialised clinical programmes, the role supports members with complex care needs, promotes continuity of care and strong clinical outcomes, and helps ensure healthcare is appropriate, sustainable, and delivers meaningful value.

Key Responsibilities
Member Advocacy & Care Coordination: Build trusted relationships with members and serve as their primary point of contact throughout the care journey. Coordinate healthcare providers, hospitals, specialists, caregivers, and support services to ensure a seamless and member-centred experience.




Assessment & Care Planning: Assess medical, psychosocial, and functional needs, identifying barriers to care, gaps in treatment, and potential risks. Develop, implement, review, and adapt personalised care plans that support members' goals and clinical needs.
Clinical Management & Monitoring: Monitor members' progress, support safe transitions of care, and proactively identify emerging needs or risks. Collaborate with physicians, providers, and internal clinical experts to ensure appropriate and effective care management.
Education & Empowerment: Help members understand their medical conditions, treatment options, available resources, and self-management strategies, enabling informed decision-making and greater engagement in their health.
Collaboration & Programme Delivery: Work closely with internal teams, external partners, and integral healthcare professionals to deliver specialised clinical programme

📌 Nurse Case Management (Pozuelo de Alarcón)
🏢 Cigna
📍 Pozuelo de Alarcón