About Us
SUSE is a integral leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com.
Premium Support Engineer
Job Description
The role
The Premium Support Engineer is assigned to provide support to our enterprise customers with post-implementation product support and is primarily responsible for the identification and resolution of issues with SUSE related products. You will develop business relationships with the customer account's technical and management staff,
and support the customer by gaining first-hand knowledge of their system, configuration and business needs. The engineer will use this familiarity to accelerate response time to requests and ensure that solutions are tailored to meet customer's expectations. The engineer's goals are to pro-actively help the customer avoid potential problems and maintain the environment of SUSE technology in an optimal and efficient manner. The engineer will be available to respond in a timely manner (defined in the contract) to any issues that may arise with the implemented SUSE technologies and will utilize resources within the Company as needed to assist with these issues. An engineer will also listen to the needs of the customers for opportunity discovery and forward to the appropriate internal team (Sales, Services) for further development.
Focus Areas
To succeed you will need to demonstrate technical skills in designing and delivering enterpris
📌 Premium Support Engineer (España)
🏢 Suse
📍 España