? Job Summary

The Infrastructure Field IT Engineer is responsible for providing on-site technical support, maintaining IT infrastructure, and ensuring the reliability of hardware, software, and network systems across assigned locations. This role involves hands-on troubleshooting, proactive maintenance, and coordination with central IT teams to uphold service levels and business continuity.

? Key Responsibilities

• Provide on-site support for desktops, laptops, printers, network devices, and other IT equipment.

• Install, configure, and maintain hardware and software systems.

• Troubleshoot and resolve technical issues related to infrastructure, connectivity, and user access.

• Perform routine checks, patching, and updates on servers and network components.

• Support LAN/WAN infrastructure, including switches, routers, and wireless access points.

• Coordinate with vendors for hardware repairs and replacements.

• Assist in onboarding/offboarding activities including device provisioning and access setup.

• Maintain accurate documentation of assets, incidents,



and service requests.

• Ensure compliance with IT policies, security standards, and data protection protocols.

• Participate in infrastructure upgrade projects and site rollouts.

• Escalate unresolved issues to higher-level support or specialized teams.

? Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.

• 3–5 years of experience in IT infrastructure or field support roles.

• Strong knowledge of Windows OS, Active Directory, networking fundamentals, and endpoint security.

• Experience with ticketing systems (e.g., ServiceNow) and remote support tools.

• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are a plus.

• Excellent problem-solving, communication, and customer service skills.

• Ability to travel between sites and work independently.

? Performance Metrics

• SLA compliance for incident and request

📌 Onsite IT Support Engineer (Valencia)
🏢 VBeyond
📍 Valencia