Urgent IT Support Opportunity

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Location:
Avenida Sequia de la Torre 15, Sagunt, 46520, Spain

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Position:
IT / Desktop Support Engineer

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Languages:
Local Language –
B2+
& English

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Schedule:
Every Tuesday, Wednesday & Thursday

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Duration:
Starting this week

Key Responsibilities
- Provide first-line onsite technical support to users.
- Troubleshoot hardware, software, and basic network-related issues.
- Install, configure, and troubleshoot laptops, desktops, printers, and peripherals.
- Support Windows operating systems and Microsoft 365 applications.
- Assist users with password, account, and access-related issues.
- Troubleshoot connectivity, VPN, and basic network problems.
- Log, update, and resolve incidents through the IT Service Management (ITSM) system.




- Escalate complex issues to L2/L3 support teams when required.
- Maintain proper documentation of incidents and troubleshooting activities.
- Follow client IT support procedures and security policies.

Requirements
- 3–5 years of experience in Desktop / IT Support.
- Strong troubleshooting and problem-solving skills.
- Good knowledge of Windows environments and Microsoft 365.
- Basic knowledge of Active Directory, networking, and VPN.
- Excellent communication and customer-service skills.
- B2+ proficiency in the local language and good English.
- Must be available for onsite support every Tuesday, Wednesday, and Thursday.

📌 Desktop Support Specialist (Valencia)
🏢 AA Consultant Group
📍 Valencia