For more than 16 years we have been
providing fast and convenient financial solutions in a digital world.

Leveraging automation and data-driven insights, 4finance provides convenient products in a
responsible
way. We offer various types of loans, designed to meet our customers’ needs.

At Vivus Spain, we have an
entrepreneurial
mindset,
strive for excellence
, yet
keep things simple
. Our business is driven by leading edge technology and our talented
people
- the most important ingredient of our success. Vivus Spain has created a supportive, rewarding and empowering environment, where employees can grow their talent. We are proud to have a general network of leading experts, who are driven by passion to deliver.

We love what we do

Responsibilities
:
- Manage the end-to-end lifecycle of claims, ensuring timely and accurate resolution.
- Lead and coordinate the claims team, setting daily/weekly productivity targets.
- Implement quality controls to ensure consistency and compliance in claim handling.
- Monitor and analyze KPI´s (Claims received vs. Resolved,



productivity per agent, response times and backlog levels).
- Monitor workload distribution and operational capacity to meet SLAs and business objectives.
- Prepare regular reports for senior management on performance, risks, and operational insights.
- Design, implement, and continuously improve operational workflows.
- Identify opportunities for automation and digitalization of repetitive tasks.
- Apply data-driven approaches (Lean, continuous improvement) to increase efficiency and reduce manual work.
- Coordinate with Customer Care, Collections, Finance, and Compliance to ensure smooth information flow.
- Support internal stakeholders with operational insights related to claims trends and risks.

Requirements:
- 3–5+ years
of experience in claims management, legal operations, customer operations, or contact center management.
- Experience managing
high-volume case environments
.
- Proven track record in
proce

📌 Claims Operations Manager (Madrid)
🏢 Vivus Spain
📍 Madrid