HCLTech is a globally recognized leader in technology and IT services, renowned for its innovative solutions and commitment to driving digital transformation across industries. With a presence in over 50 countries, HCLTech empowers organizations with cutting-edge technology, fosters a culture of collaboration and excellence, and values integrity, diversity, and customer-centricity. The company has received multiple industry awards for its pioneering work in cloud computing, cybersecurity, and IT infrastructure, making it a preferred employer for top talent worldwide.

Overview of the Role

The Onsite Support Manager will oversee deskside support operations and manage the Service Desk for a key client site. This role is pivotal in ensuring seamless IT service delivery, maintaining high customer satisfaction, and driving ongoing projects in alignment with organizational objectives. The position entails leadership of onsite teams, governance of service performance, and effective stakeholder management to support business continuity and technological advancement.





Detailed Responsibilities
- Lead and manage onsite deskside support and Service Desk teams, ensuring prompt resolution of IT incidents and requests.
- Oversee end-to-end service level management, tracking performance metrics and driving continuous improvement.
- Plan, execute, and monitor IT projects related to site service delivery, hardware management, and process enhancements.
- Act as the primary point of contact for governance, facilitating regular stakeholder meetings and ensuring adherence to SLAs.
- Manage vendor relationships, procurement processes, and billing operations to optimize service contracts and costs.
- Ensure proper hardware management, including asset tracking, maintenance, and lifecycle planning.
- Drive CSAT (Customer Satisfaction) initiatives, analyzing feedback and implementing action plans to enhance user experience.
- Collaborate with cross-functional teams and senior management to

📌 Onsite Support Manager – Service Desk (Barcelona)
🏢 HCLTech
📍 Barcelona