Job Responsibilities
1. System Deployment & Software Integration
• Lead on-site and remote integration of robot systems, with a strong focus on the software stack (ROS/ROS2) and system-level architecture design.
• Configure navigation maps, SLAM/localization algorithms, and communication interfaces between the robot system and customer on-site infrastructure (WMS/MES/ERP, PLCs, elevators, access control systems, etc.).
• Design and implement logical workflows for complex automation scenarios using Finite State Machines (FSM) or Behavior Trees.
2. Technical Support & Troubleshooting
• Provide L2/L3 technical support, diagnosing and resolving complex technical issues involving software, network communications, and system integration layers.
• Analyze navigation anomalies, communication failures, and software performance issues using log analysis tools (e.g., rosbag) and network diagnostic tools (e.g., Wireshark).
• Act as the escalation point for on-site engineers, leading Root Cause Analysis (RCA) (e.g., 8D reports, 5-Why analysis)
and collaborating with the R&D; team to drive permanent fixes.
3. System Monitoring & Performance Optimization
• Monitor key operational metrics of the robot fleet (uptime, scheduling efficiency, battery health, etc.) and develop data-driven optimization plans.
• Develop and implement diagnostic tools and automation scripts to minimize equipment downtime and improve overall system reliability.
4. Customer Training & Empowerment
• Provide technical training to customers and regional partners on system operations, daily maintenance, and troubleshooting best practices.
• Author high-quality technical documentation, troubleshooting guides, and operation manuals.
5. Cross-functional Collaboration
• Act as the "Voice of the Customer," feeding back on-site customer requirements and product improvement suggestions to the R&D; and engineering teams to drive continuous product iteration.
Job Requirement
sBasic Requirement
• sEducation: Bachelor’s
📌 Robotics Engineer (Madrid)
🏢 SUPCON
📍 Madrid