Job Req ID: 29940

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is looking for talented and passionate Solution Engineer who has in-depth knowledge in Service Solutions. You will be responsible for providing OEM mission Critical support to our enterprise customers, Internal teams, and production. The adecuado candidate must have strong technical background in computer systems as well as exceptional communication skills -- ability to interface with all levels of management staffs in professional manner.

Essential Duties and Responsibilities:





Includes the following essential duties and responsibilities (other duties may also be assigned):
• Develop services product for OEM customers
• Serve as an escalation point for complex technical issues and manage them professionally and efficiently
• Review legal contracts for service performance obligations
• Provide quick response and support for issues in production
• Provide Level 3 support to channel partners, including resellers and distributors
• Continually develop knowledge-base of current and new products
• Work with internal teams and teams worldwide for coordinating and resolving issues
• Travel is required (up to 25%)

Qualifications:

• Hands on experience with Enterprise servers (Supermicro, EMC, DELL, HP)
• Experience in talking with customers to organize and drive custom service solutions
• Bachelor’s degree in Computer Science, Computer Engineering and Electrical Engineering pref

📌 Pre-Sales Solution Engineer (Merindad de Sotoscueva)
🏢 Super Micro Computer
📍 Merindad de Sotoscueva