Looking to make a global impact? This high-visibility leadership role offers the opportunity to shape and execute CSL's omnichannel engagement strategy across the International region (ex-US) while partnering with senior executives to transform customer engagement and accelerate business growth across a diverse global portfolio.

Responsibilities:

Leadership & Vision
• Member of the General Omnichannel & Digital Strategy Leadership team to set strategic direction and priorities
• co-create a cohesive omnichannel engagement strategy together with international Marketing as well as with regions across the full product-portfolio
• Set long-term roadmap for adoption of tools/systems/frameworks around omnichannel and commercial excellence (in collaboration with respective CoEs)
• Translate senior leadership priorities (Marketing, Medical, Commercial) into actionable omnichannel plans

Stakeholder Partnership
• Act as a sparring partner/advisor to Marketing, Medical and Commercial heads
• Partner with and Advocate for local and regional needs with global enablement functions (e.g. I&A;,



I&T;, Business Excellence,…)

Team Leadership & Development
• Build, lead, mentor and grow cross-functional team of senior specialists that can deliver across the omnichannel spectrum
• Foster learning and professional development and promote a culture of continuous improvement, innovation and responsiveness

Implementation & Operational Execution
• Oversee successful rollout/adoption of new systems, tools and processes/frameworks relevant to omnichannel engagement
• Ensure integration of right content, right channel, right timing thinking
• Desing, map, optimize customer journey for different segments in alignment with Marketing, Medical,… ensuring that touchpoints across channels are coherent and act with KPIs focusing on ROIs
• Use state of the art transformation & change management

Budget & Resource Management
• Manage budget within responsibility and ensure to allocate resources (peopl

📌 Senior Director, Omnichannel Engagement (Barcelona)
🏢 Csl
📍 Barcelona