Position Title: Business Care Partner
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Location: Barcelona, Spain
Hybrid: 2 days per week on-site and 3 days remote
Come build your career.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The WorldTM. Sound like you? Join our top-notch team of approximately 48,500 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
The Job:
As the Business Care Partner, you'll be part of our Customer Service team. You'll get to:
Provide telephone and email support to assigned distributors and to the sales team, ensuring a high level of responsiveness and professionalism.
Manage customer orders in SAP, including order entry,



modifications, and cancellations, with a strong focus on accuracy and timeliness.
Share information with customers regarding product availability, pricing, technical features, and order status.
Monitor orders from placement through delivery to help ensure prompt supply and invoicing with minimal disruption.
Handle customer claims, order issues, and service incidents quickly and effectively, coordinating with internal stakeholders as needed.
Maintain customer master data and pricing information accurately within internal systems.
Support the achievement of customer satisfaction goals by delivering reliable and solution-oriented service.
Partner closely with sales and cross-functional teams to maintain smooth communication and strong customer relationships.
Contribute to billing accuracy and operational efficiency for assigned distributors.
Collaborate with colleagues to provide coverage during a

📌 Business Care Partner (Sallent)
🏢 Stanley Black & Decker
📍 Sallent