Who We Are Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.
Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localised support, services, and tools. With its general network of 500+ partners, D-EDGE's ever-expanding ecosystem is a positive place to do business and grow.
We dare to share #OPEN COMMUNICATION
We go the extra mile #GO BEYOND
We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.
As a member of the Technical Support North Europe team (comprising about 10 people), you will be based in our Barcelona office. You will report to Piero Trocciola,



Head of Technical Support for Italy and Central Europe. The Technical Support team's main objective is to be our client's first point of contact when they experience technical difficulties.
This position is a fixed-term contract starting in September and running through March 2027.
Create / Take ownership of cases in Salesforce proactively.
Train, mentor and shadow Junior colleagues, using acquired experience and knowledge to guide the junior agents.
Your are native or fluent in Spanish & English.
Able to react effectively and calmly in emergencies.
Experience with b2b technology companies or hotels.
Efficiency in Excel, MS Word, Salesforce CRM.
Support, Training, and teaching experience is a plus.
Second Interview with Head of Technical Support
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📌 Technical Support Specialist (España)
🏢 D-Edge Hospitality Solutions
📍 España