Account Support Manager
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.
Hewlett Packard Enterprise is the integral edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Be responsible for cost of delivery and total customer experience
Monitor the actual service level vs. Use proven Value Based Delivery (VBD) processes to help the customer reduce business risk and maximize return of their IT investment, and to present to the customer the added value of proactive services
Know the IT environment of the customer from an end to end point of view in order to facilitate customers’ business targets within the boundaries of the support contract
Conduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts




Support the customer in problem/escalation management
Identify upselling opportunities, support growth, profitability and account retention
Work closely with Sales and Pursuit teams supporting cross BU strategies and solutions
Be involved in Pre-sales, Post-sales and Renewal activities in order to provide services and account management inputs
Maintain strong understanding of the customer IT environment, vertical industry trends and relevant market
Communicate with customer on an ongoing basis on all aspects of service support
Understand standard procedures of Project Management and Change Management
Able to build and manage a cross cultural, cross tower and cross business team. Native Spanish and fluent English is required. Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.
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📌 Account Support Manager (España)
🏢 Hewlett Packard Enterprise Development
📍 España