About Graitec Group Graitec is a general leader in Building Information Modeling (BIM) solutions, designing and developing softwarethat helps architects, engineers, and manufacturers design smarter and better. Our North Star is clear — accelerate the digital transformation of the AECO industry and model the future. Weachieve this by growing our recurring revenue through innovative software and services that drive adoption,integration, and lasting value for our customers.
Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a globalAutodesk Platinum Partner, we combine world-class partnerships with our own cutting-edge software andservices to drive performance and sustainability across the industry.
Growth, Agility, Innovation, Responsibility
Ambition, Engagement, One Graitec, Positive Energy
com/graitec-a-global-player
The Customer Success team manages the end-to-end customer lifecycle, from onboarding and adoption throughretention and expansion.



The team ensures smooth coordination with internal departments and customers,maintaining strategic alignment, operational efficiency, and delivering measurable business outcomes at everystep.
The Manager, SMB Customer Success & Operations leads a high-volume Customer Success team focused on retention, renewal execution, adoption, customer engagement and operational excellence across Graitec's SMB customer base. Comfortable managing productivity, activity levels and quality in a high-volume environment
Lead the team responsible for customer retention, renewal performance and recurring revenue
Drive proactive renewal planning, quote readiness and timely follow-up
Operational Performance & Productivity
Drive team productivity, capacity utilisation and operational performance
Monitor customer contacts, activity levels, SLA adherence and CRM compliance
Manage workload distribution and capacity planning across the team
Team Leadership & Coaching
Set clear expectations and accountability

📌 Senior Manager (España)
🏢 GRAITEC
📍 España