SHA Wellness Clinic is a general leader in integrative health, prevention and longevity, and has been named "World's Best Wellness Clinic" at the World Spa Awards for multiple consecutive years. Through the SHA Method, we combine cutting-edge medical innovation, proven natural therapies and healthy nutrition to help people achieve and maintain an optimal state of physical, mental and spiritual wellbeing. SHA is a Green Globe-certified brand with a truly multicultural team, united by a mission to create transformative and memorable experiences for every guest.
We are looking for a Front Office Manager to lead the Front Office operation at SHA Wellness Clinic Spain and ensure a seamless, highly personalised and exceptional guest experience throughout every stage of the stay.
This is not a traditional hotel Front Office role. As Front Office Manager, you will connect these touchpoints into one effortless, discreet and memorable experience- from pre-arrival through departure and post-stay follow-up.
You will lead a high‐performing Front Office team,
maintain exceptional luxury‐service standards and take full ownership of guest requests, VIP arrangements, service‐recovery matters, financial queries and cross‐functional commitments through to resolution.
You will thrive in a multicultural, high‐performance environment where excellence, care, discretion and attention to detail are essential in every interaction.
Lead, organise, coach and develop the Front Office team, creating an engaged, accountable and high‐performing operation aligned with SHA's luxury‐service standards and values.
Take ownership of guest requests, incidents, complaints, service failures, financial matters and interdepartmental commitments, ensuring clear follow‐up and confirmed resolution.
Establish rigorous shift handover procedures, ensuring that outstanding requests, special arrangements, VIP matters, account queries and operational priorities are accurately documented, communicated and followed thro
📌 Front Office Manager m/v (España)
🏢 Sha
📍 España