Operations Manager (Manager Service Operations ) - NRTA
Operations Management
Full-Time
Keolis is hiring Operations Manager (Manager Service Operations ) for Nantucket, MA.
Computer literate to include intermediate experience with MS Office products is required.
Prior leadership experience of a Fixed Route, Paratransit or similar sized operation preferred.
Strong organizational planning skills.
Ability to work without direct supervision.
Ability to read, write and speak English.
Ability to work versátil schedules that may include nights, weekends, and holidays.
Strong analysis and problem-solving skills required.
Valid driver's license
Operational Management
Direct and oversee daily transit operations, including fixed-route, paratransit, and demand-response services.
Ensure consistent delivery of safe, reliable, and efficient transportation services.
Monitor service performance, route adherence, on‑time performance, and system efficiency.
Develop and implement operational procedures, policies, and service standards.
Coordinate response to service disruptions, emergencies,



accidents, severe weather events, and customer incidents.
Analyze operational data and recommend improvements to service delivery and resource utilization.
Leadership and Personnel Management
Lead, supervise, and develop operations supervisors, and frontline transportation personnel.
Establish performance expectations and conduct employee evaluations.
Support workforce planning, recruitment, retention, training, and succession planning initiatives.
Promote a culture of safety, accountability, professionalism, and customer service excellence.
Collaborate with Human Resources on disciplinary actions, investigations, and performance improvement plans.
Safety, Training and Regulatory Compliance
Ensure compliance with all applicable federal, state, and local transportation regulations.
Maintain compliance with Federal Transit Administration (FTA), Department of Transportation (DOT), ADA, and other regul

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🏢 Keolis Commuter Services
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