Agentic Strategy & Advisory Consultant, Song Service

CL9 - Consultant
London

We are Accenture Song, the world's largest tech-powered creative group. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful.

As an Agentic Strategy & Advisory Consultant in Accenture Song Service, you will support the shaping and delivery of AI strategy engagements, translating agentic capability into compelling business cases, measurable outcomes and strategic roadmaps.

Our mission

To help our clients to deliver exceptional human and agentic experiences that deliver simplicity, cost transformation, and an engine for growth.

As a team

The Service practice sits within Accenture Song. Our vision is to deliver iconic client outcomes. A shared purpose or our people; to grow, to build new skills, and do our best work.

We focus on:




- Reinventing customer service across physical, digital/app-based and AI-powered channels
- Data-driven transformation across service to reduce cost and drive growth
- Designing future-ready service models, enabled by platforms, data and automation
- Embedding GenAI, intelligent automation and decisioning into customer service journeys and operations
- Supporting clients to define a customer-first mindset, helping them shape their business and operating models
- Delivering measurable business outcomes, not just great experiences
- We work across the full lifecycle: from ambition and vision, through design and experimentation, to scaled delivery and adoption.

What You'll Do

Support building AI strategies for clients
- Contribute to business cases, value frameworks and AI investment narratives
- Conduct competitor analysis to inform AI strategy recommendations
- Use Data and Business insights

📌 Agentic Strategy (Cataluña)
🏢 Accenture UK & Ireland
📍 Cataluña