The role will also need to ensure the overall stability of Product through the collaboration with cross-functional teams—including Software Engineering, Service Reliability Engineers, and Business functions to manage day-to-day operations and quickly resolve incidents. The adecuado candidate must be skilled in problem-solving, process automation, and root cause analysis, with a passion for operational excellence and continuous improvement.
Responsibilities Key Accountabilities Customer Relationship Management & Engagement
Serve as the primary business point of contact for daily sustain operationson the Europe Salesforce (SFA) application.
Understand business goals, and challenges, and provide tailored support and recommendations




Ensure the Root Cause Analysis is performed and help coordinate the implement permanent fixes on a timely basis.
Send incident reports, creating bi-weekly leadership incident reports, monthly incident reports and presenting it to the Leadership team
Bachelor’s degree in computer science, Information Technology, Engineering, or a related field (or equivalent experience).
~Experience with monitoring and alerting tools (e.g., Grafana, Datadog, Splunk, Nagios, AppDynamics, Full Story, Ig).
~ Familiarity with CI/CD pipelines, deployment automation, and configuration management
~ Hands-on experience with cloud platforms (AWS, Azure).
~ Experience working with ServiceNow tool for ITSM.

📌 Global S&O Salesforce Support Engineer (España)
🏢 Healingpartnershipsllc
📍 España