Joining us does not just mean becoming part of a general company. It is an invitation to shape the future of the logistics industry together with us. As an Operational Account Manager, you'll be the central point of contact for operational service quality on our key Air & Sea customer accounts. Own service performance outcomes (on-time delivery, SLA adherence, data quality) for your assigned accounts, and align Operations and Product teams around them
Lead regular service huddles and review performance dashboards to catch risks early
Act as the customer's main point of contact during major service disruptions, communicating impact, actions, and recovery outlook, while day-to-day execution stays with our Operations teams
Drive continuous improvement, from recurring data issues to process redesign, working closely with our Business Process Management colleagues
Prepare and support customer business reviews (QBRs)



and provide Sales with data-driven input for upsell opportunities
7+ years of experience in international freight forwarding (Air and/or Sea), ideally with ownership of strategic key accounts - "Senior"
~ Background in the Automotive industry a plus
~ Strong analytical skills: you can turn raw data into a clear story and know what action comes next
~ Confident with PowerBI, Excel, and ideally shipment visibility/tracking tools
~ Bachelor's degree (Business, Logistics, Supply Chain) or equivalent experience; Fluent English required, plus fluency in at least one of French, Spanish, or Chinese
~ 10-25%) for customer meetings and project work

Coffee, tea, and fruit in the office
Inclusion and social diversity are firmly anchored values in our corporate culture.

📌 Operational Account Manager Europe (España)
🏢 Hellmann Worldwide Logistics
📍 España