You will be mostly focused on K-Series, report into the Strategic Support Services Team Lead and will be an important part of our global hospitality support organization.
This group partners with Senior Support + Strategic Accounts Management to quarterback the service experience for our most valuable and complex merchants.
Provide exceptional technical assistance and white-glove customer service to Strategic Accounts via email, phone, video, and on-site engagements.
Drive Features Adoption: Conduct proactive account health syncs (remote or on-site) to advocate for feature adoption that translates into measurable business growth for the client.
Provide Training Sessions: Ensure our Strategic customers continue to fully utilise the potential of our software by providing training to new and existing staff members.
Synthesize deep insights into client business challenges to advocate for product enhancements, liaising directly with Product and Development teams to refine the user experience.
Knowledge Management:



Maintain meticulous documentation of account-specific complexities and resolutions to empower integral Support teams and ensure consistent service delivery.
Write and maintain troubleshooting guides, testing procedures, and internal documentation while precisely tracking software defects for corrective action.
Cross-Platform Mastery: Continually develop technical expertise across all Strategic Lightspeed hospitality platforms to provide versatile, high-level support.
If you don't quite tick all of these boxes but think you could still absolutely smash it, send us an application anyway and let us know why you'd be amazing in this role
Excellent verbal and written communication skills in German and English (we do service multiple languages, so any others you know are a bonus).
Extensive customer service experience in a technical support role.
Prior experience in the Hospitality industry.
Ability to self-manage incoming emails, telephone calls, video calls, meetings

📌 Technical Support Specialist, Hospitality (España)
🏢 Lightspeed Commerce
📍 España