Help shape the future of delivery for one of Europe's leading communications, engagement and events agencies.
At ICF Next, we combine strategic communications, stakeholder engagement, events, digital, creative and behavioural science to help governments, public institutions, NGOs and purpose‑led organisations tackle some of society's most complex challenges.
Across Europe and Asia, our teams deliver high‑profile programmes that inform policy, engage citizens, drive behavioural change and create meaningful impact. As our business continues to grow, we're looking for an experienced operational leader to help create a more connected, scalable and high‑performing agency.
The Opportunity
As Director of Agency Operations , you will play a pivotal leadership role in shaping how ICF Next delivers its most complex and strategically important client programmes.
Working across our Events, Outreach and Production teams, you will ensure our people, processes and capabilities work together seamlessly to deliver exceptional client outcomes.



You will drive operational excellence across the agency, strengthen delivery frameworks, improve collaboration and resource utilisation, and help identify new opportunities to leverage AI and technology to improve performance.
This is a highly visible role that combines operational leadership, strategic thinking and organisational influence. You will partner closely with senior leaders across the business to ensure our delivery model remains efficient, scalable and fit for the future.
Why Join ICF Next?
This is a rare opportunity to influence how a leading communications and engagement agency delivers its most important client work.
You will work at the intersection of operations, innovation and business growth, helping shape the future of delivery across a diverse portfolio of communications, engagement and events programmes that make a real difference to communities, citizens and organisations around the world.
What You'll Do
Lead operational

📌 Operations Manager (España)
🏢 ICF International
📍 España