Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer-centric approach and innovative service solutions.
Ready to take your career to sunny Madrid? ☀️
We’re looking for a Customer Service Agent to assist our French clients who have taken out our insurance plans. You’ll help customers with questions, claims, and service updates — always ensuring the best possible experience ✨
Responsiblities
- Answer incoming calls and emails from customers, partners, and suppliers.
- Provide advice, guidance, and solutions for customer queries and incidents.
- Keep customers informed about coverage, claim status, and resolutions.
- ️Make follow-up calls on claims and collections.
- Apply cross-selling and retention techniques where applicable.
- Record all relevant data accurately in our systems.

Skills & Abilities
- Customer-oriented and empathetic
- Excellent communication (verbal & written)
- Results-driven and proactive




- Strong problem-solving and analytical skills
- Active listening and adaptability
- Tolerance to stress and perseverance

✅ Requirements
- ️ Fluent in French (both mandatory), knowledge of English and Spanish is a plus
- 1 year in customer service preferred
- Strong communicator – verbal & written
- Basic computer skills (MS Office)
- Detail-oriented, adaptable & stress-resistant
- Great listener, problem-solver & multitasker
- Customer-first attitude

Education & Technical Skills
- Secondary Education
- Telephone excellence ☎️
- Complaint handling and customer communication
- Active listening and computer literacy

What we offer
- 100% remote or hybrid setup (if you live in Madrid)
- Competitive salary + performance bonuses
- ️ Meal vouchers
- 26 + 7 vacation days per year
- All equipment provided (laptop, headset, HDMI/USB adapter)
- Private health insurance after 1 year
- Ongoing training and wellbeing activities
- ️

📌 French Remote Customer Service Agent in Madrid (España)
🏢 Recruit4Work
📍 España