About Fonio We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers. Fonio is Europe's market leader for AI phone agents for SMBs. Now we're expanding globally and into new products.
Your Role
As Technical Customer Success Manager for the Spanish market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end. You actively build relationships, identify value drivers, and ensure every customer gets the most out of fonio. You'll spend most of your time in calls and meetings with customers and implementing or improving their setups.
What To Expect
Own a portfolio of Spanish SMB customers across their full lifecycle
Build relationships, surface value, and find new use cases for AI agents to keep customers engaged
Support customers in setting up their AI assistant; implement workflows formedium complex cases and coordinate with developers for advanced setups
Run check-ins and proactive calls based on usage signals (low engagement, expansion opportunities, setup friction)




Work with a ready-made pipeline and clear playbooks, with room to test your own initiatives
Maximize the value generated from each customer in your portfolio
Spot churn risks early and act on them
Manage your activity autonomously in HubSpot
Who We're Looking For
~2–5 years in Customer Success, Account Management, Forward Deployment Engineer or a technical client-facing SaaS/B2B role
~ Ideally a strong technical understanding - comfortable understanding API documentation and error logs to troubleshoot customer setup issues independently
~ Experience with tools like n8n, make.Com, codex or similar
~ An affinity for tech / AI products is a real plus
~ Native or C2 Spanish, strong English
~ Structured, autonomous, results-driven
~ You build trust easily with customers, by phone or video
~ You take initiative, test, iterate, and don't wait to be told what to do
~ Comfortable with CRM (id

📌 Technical Customer Success Manager (Cataluña)
🏢 fonio.ai
📍 Cataluña