Workster is partnering with a leading international customer experience provider to recruit Spanish and Galician-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms.
In this role, you will be the first point of contact for customers, assisting with account management, billing enquiries, technical issues, and questions about products and features.
Location & Work Model
- Remote position from mainland Portugal
- Relocation to Lisbon is required for candidates currently living outside Lisbon
- Relocation support and accommodation are available for eligible candidates
- After relocation and initial setup/training, you will work from home in Lisbon
- Occasional attendance at a Lisbon hub may be required for training, technical setup, or operational needs
- The position cannot be performed remotely from another Portuguese city without relocating to Lisbon

Your Role
- Deliver professional, friendly, and empathetic customer support
- Assist customers with account management and billing enquiries




- Troubleshoot technical issues and provide effective solutions
- Provide accurate information about streaming products, services, and features
- Identify customer needs and resolve enquiries in a timely manner
- Maintain high levels of customer satisfaction while meeting quality and performance standards
- Communicate clearly and professionally throughout every customer interaction
- Maintain a positive and customer-centric approach
- Work within a multicultural and collaborative customer support environment
- Work on a 24/7 rotating schedule, including nights, weekends, and public holidays

Your Qualifications
- Full professional fluency in Castilian Spanish
- Full professional fluency in Galician
- English B1 or higher
- Excellent communication and interpersonal skills
- Strong customer service and problem-solving skills
- Comfortable working with technology and digital platforms
- Empathetic, adaptable, and attentive to detail

📌 Spanish & Galician-Speaking Customer Support Expert – Entertainment & Streaming (España)
🏢 Workster
📍 España