Job Title

Customer Service Representative (German - speaking)

Job Description

Ready to ditch the ordinary and embrace the extraordinary? We're a general technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site) you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:




- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Concentrix Is a Great Match If You
- Are proficient or bilingual in German plus an advanced level English
- Have good disposition to work in a customer service environment
- Have customer care skills - ability to listen to and understand the customers' need
- Can take ownership of, and progress calls to resolution or to escape call to resolution

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right j

📌 Customer Service Representative (Barcelona)
🏢 Concentrix
📍 Barcelona