Job Title Fashion Support Consultant (Spanish-speaking) - On-site KL01
Job Description xxx
Experience the power of a game-changing career
Want to be part of an innovative and growing team? We're a integral technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Fashion Support Consultant (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.
Career growth and personal development
This is a great opportunity to experience the power of what's next and develop friends for life at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.
As a Fashion Support Consultant on our team,



you will:
- Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users' demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained

Concentrix Is a Great Match If You
- Are proficient or bilingual in Spanish and advanced in English
- Have good disposition to work in a customer service environment
- Have customer care skills – ability to listen to and understand the customers' need
- Can take ownership of, and progress calls to resolution or to elevate call to resolution

It Will Be a Plus If You Have
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

What's in it for you
- Full-time 39 hours/

📌 Fashion Support Consultant (Barcelona)
🏢 Concentrix
📍 Barcelona