Experience the power of a game-changing career

Are you looking for what's next? We're a integral technology and services leader that powers the brands of the future. We help well-known brands - the ones you use everyday - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Team Leader (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As a Team Leader on our team, you will:
- Lead, coach, and develop a team of customer support representatives




- Conduct regular performance reviews and develop improvement plans
- Ensure high standards of customer service and support
- Cooperate with PM to fulfill Client's business account plan
- Monitor team performance against key performance indicators (KPIs)
- Deliver the performance review to team members
- Identify training needs and opportunities for team growth and organize training sessions
- Prepare reports on team performance, mission-critical incidents, and customer feedback

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you
- Are proficient or bilingual in Danish and Chinise and are fluent in English
- More than 3 years of customer service team management experience in automotive industry
- Business knowledge and commercial

📌 Team Leader (Barcelona)
🏢 Concentrix
📍 Barcelona