At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Order Management Lead
Your Role And Responsibilities
- Work model: LI-hybrid
- Responsible for accurately entering customer Purchase Orders (POs). Driving cross-functional issue resolution (order cleaning for both manual and electronic orders), using the required tooling, in a timely manner and within the SLAs
- Support internal and external customers through swift and precise order entry and issue resolution. Proactive communication with customers and internal functions to guarantee customer satisfaction by providing all relevant information
- Manage clean order entry according to the relevant requirements (prices, spike quantities, dates, customer and company data, etc.) to allow order execution in the system.
Liaisons with customers in case of inexecutable request dates/quantities to ensure on time deliverability according to customer needs. Monitors and escalates cases and repetitive discrepancies as needed.
- Collecting and archiving documentation related to orders and recording assumptions and decisions made during the process, in the systems, within your area of responsibility.
- Read, understand and follow the HSE guidelines and report discrepancies to leadership.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications For The Role
- FP2 or Graduated degree in business administration or a related field (preferred)
- 2-5 years of experience in Order Entry or Customer Support
- Knowledge in SAP, MS Office; Excel, PowerPoint, Word, Salesforce, AI Chat tools experienc
📌 Order Entry Specialist (Madrid)
🏢 Abb
📍 Madrid