Job Requisition ID # 26WD101257

As a Client Services Specialist, you will be a critical part of Autodesk’s frontline support, ensuring our customers’ requests are actioned with a sense of urgency, care, and understanding. You will be responsible for ensuring that customer and partner problems are properly analyzed, documented, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. This role requires comfort and proficiency with Windows computers and familiarity with Microsoft Office products

Responsibilities
- Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issues
- Communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and email (web and Outlook)
- Ensure high-level of customer /partner satisfaction.
- Receive, investigate,



and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other miscellaneous support requests
- Provide information on Autodesk Account features and capabilities; conduct “how to” sessions with customers and partners as needed, both instructive and via remote access
- Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools
- Drive initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
- Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content, guiding via remote access, execute readiness call activities and delivering webinars externally/ internally
- Create and modify content in shared knowledge base for

📌 Client Services Specialist (Barcelona)
🏢 Autodesk
📍 Barcelona