Customer Success Manager - French Speaking
Language Requirements – French & English Speaking
As part of our expansion across Europe, we're looking for a Customer Success Manager to join our high performing, customer centric teams. Proactive Account Health Monitoring: Conduct regular, structured check-ins via phone and video calls to evaluate software usage patterns, track client satisfaction, and identify early churn indicators.
Relationship Management & Trust: Build warm, lasting relationships with restaurant owners, general managers, and staff to serve as their trusted point of contact and primary advocate across the product suite.
Leverage account data and client feedback to offer tailored advice, feature coaching, and best practices that align with each customers' unique operational needs.
Gather qualitative client insights and collaborate directly with Support, Product,



and Operations teams to continuously elevate the client experience.
2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.
Deep empathy, active listening, and a hospitality-first mindset when managing sensitive or evolving client relationships.
Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms.
Seamless collaborative skills to work effectively alongside Support, Product, and Operations teams.
Fluency in French & English - you will be working with customers based in the Netherlands region so fluency is a must.
Plus strong English for internal collaboration
(Hybrid working in Barcelona

📌 CSM Manager (Sallent)
🏢 Momentum Global
📍 Sallent