At
Sword Iberia
, we’re looking for an
IT Service Desk Technician
with experience supporting users in Microsoft environments.

You’ll handle day-to-day IT issues, manage incidents and service requests, and work with other support teams when an issue needs to be escalated.

What you’ll be doing
- Providing IT support to end users.
- Troubleshooting issues with
Windows, Microsoft 365 and Active Directory
.
- Managing incidents and service requests using ticketing tools, preferably
ServiceNow
.
- Escalating issues when needed and following up until they’re resolved.
- Keeping users updated and documenting solutions.
- Working to agreed SLAs and response times.

What we’re looking for
- 2–5 years of experience
in a Service Desk or Help Desk role.




- Good knowledge of
Windows, Microsoft 365 and Active Directory
.
- Experience with ticketing tools and incident management.
- Fluent spoken and written English
.
- Someone who communicates clearly, enjoys helping users and stays organised when things get busy.

Knowledge of
Azure AD / Microsoft Entra ID, VMware, monitoring tools, PowerShell or ITIL
would be a plus.

This role involves rotating shifts as part of a 24/7 service, including on-call duties, so availability for this schedule is essential.

Interested? We’d be happy to hear from you.

📌 Service Desk Technician (Valencia)
🏢 Sword Iberia
📍 Valencia