HARTING stands for strong connections – across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. And as an employer? We connect around 6,000 people at our headquarter in Espelkamp and at locations worldwide. Here you’ll find great colleagues, as well as ever new opportunities and innovations revolving around IoT and artificial intelligence. In everything we do, we remain true to our roots: as a regionally connected family business that always stays firmly grounded in spite of our stellar high-tech. Here’s to your unique future with us: Yours

Job Responsibilities
- Assess the current state of customer service and order management processes across regions and Quote-to-Cash phases; identify gaps and define a phased roadmap to elevate maturity.
- Establish and evolve global process standards, SOPs, governance frameworks (including decision rights, escalation criteria, and KPIs) for quoting support, order fulfillment, helpdesk operations, case management, and post-order service.




- Balance global standardization with regional flexibility by incorporating field feedback, piloting improvements, and iterating standards over time.
- Define and negotiate service level agreements (SLAs) and support-level policies for worldwide customer service operations.
- Control and prioritize customer orders based on general customer segmentation strategy, ensuring high-priority customers’ needs are addressed first.
- Establish frameworks for order accuracy, touchless processing rates, fulfillment cycle time, and quote turnaround improvement.
- Drive process harmonization across regions — reducing variability, eliminating bottlenecks, manual workarounds, and order-related escalations.
- Serve as a key business stakeholder for Microsoft Dynamics CRM and Digital Contact Center (DCC) for the Quote-to-Cash and customer service domain — defining requirements, process workflows, and service configurations.
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📌 Head of Global Customer Service Excellence (Barcelona)
🏢 HARTING Technology Group
📍 Barcelona