Full Time | Valencia, Spain (On-site)
If you like this offer, please send your CV mentioning the job title to:
[email protected]
Location: Valencia, Spain
Required Technical Skills
Scope of Work:
- End-to-end management of support requests, incidents and event-generated incidents in the ITSM system and follow-up throughout the incident life cycle.
- Analysing and resolving incidents according to established operational procedures.
- Escalating incidents when necessary and identifying and employing measures to prevent reoccurrence.
- Managing support requests until closure.
- Monitoring of the ICT infrastructure through the use of various monitoring technologies.
- Informing customers of outages, known errors and resolution progress.
- Assisting in developing or improving technical service policies or technical documentation.
- Assisting in updating the technical information database, the Service Desk knowledge base, Service Desk workflow and procedures.
- Producing technical documentation or user manuals as required.
- Assisting the Change Manager or the CMDB owner with the coordination of changes and update of the CMDB.
- Performing other duties as required.
The resource MUST have the following skills and experience::
A minimum of 2 years of experience in a Service Desk environment, supporting customers, and the following functional and technical skills:
- Knowledge of ServiceNow or other ticketing tools.
- Incident, Request Management and escalation.
- Knowledge of one or more Operational Monitoring Tools – SCOM, OEM, NNMi, Argos.
- Alert troubleshooting and ticket escalation.
- Language fluency in English is required (verbal and written).
- Excellent telephone manners, and interpersonal skills.
- Ability to work under pressure.
- Very good knowledge of English (both written and verbal) is required.
- Excellent problem-solving abilities.
The resource SHOULD have the following skills and experience:
- Active Directory On-Prem – User creation and
📌 Service Desk Technician (Valencia)
🏢 United ITs
📍 Valencia