Job Description
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

General Merchant Operations (GMO) is the operational backbone that enables American Express merchants to do business with confidence, scale, and continuity across our global markets. The team is responsible for delivering reliable, high-quality servicing to merchants that accept American Express, ensuring seamless day-to-day operations while protecting the brand, mitigating risk, and supporting growth.

Merchant Recruitment & Process Servicing Partners (MRPS) Team supports operational queries across European markets,



acting as a key liaison between partners and AML teams to resolve KYC and sanctions-related matters.

Through reporting, inventory management, pricing initiatives support, execution of mass cancellation requests, and other ad-hoc queries, the team ensures efficient service delivery.

Responsibilities
- Support the servicing needs of our Third-Party Partners across the EMEA region
- Support non-production functions as needed to help the team maintain optimal servicing levels
- Build and maintain a synergic relationship with different lines of businesses within American Express to ensure best-in-class and consistent customer experience across all touchpoints in close collaboration with Partner Managers.
- Support with escalations
- Able to flex across different customer segments, processes and work any schedule to support business needs
- Service across multiple channels including phone and e-mail
- Think out of the box and resolve pa

📌 Customer Care Professional MRPS Partners, Spanish and English Speaker (Madrid)
🏢 American Express
📍 Madrid